Salesforce Managed Services
Comprehensive ongoing support, optimization, and maintenance of your Salesforce and AI solutions. Free your team to focus on mission while we handle the technology.
What is Managed Services?
Managed Services provides ongoing support and optimization of your Salesforce and AI solutions. Rather than trying to manage technology yourself, our expert team becomes your extended IT department—proactively maintaining, monitoring, and enhancing your systems 24/7.
Think of it as "preventive care" for your technology. We catch issues before they impact your operations, optimize performance continuously, and ensure you're leveraging your system's full potential.
Service Capabilities
Technical Support
Expert help for any Salesforce or AI solution issues with fast response times
System Monitoring
Continuous monitoring for performance, security, and compliance issues
Optimization
Regular reviews and optimization to ensure peak performance and cost efficiency
Enhancement
Continuous improvement and new feature implementation based on your needs
Comprehensive Service Coverage
Every aspect of your Salesforce and AI solutions is covered.
User Support
Direct support for end users. Answer questions, troubleshoot issues, and ensure productive use of systems.
Included:
- •Dedicated support team
- •Multi-channel support (phone, email, chat)
- •User training and onboarding
- •Help desk ticket management
- •Knowledge base management
System Monitoring
24/7 monitoring of system health, performance, and security. Proactive alerts prevent issues.
Included:
- •Performance monitoring
- •Uptime monitoring
- •Error rate tracking
- •Security monitoring
- •Usage analytics
Maintenance & Patching
Regular maintenance updates, patches, and upgrades. Stay current and secure.
Included:
- •Salesforce release updates
- •Security patches
- •Plugin updates
- •Backup management
- •Disaster recovery testing
Optimization
Continuous performance optimization. Faster systems, lower costs, better user experience.
Included:
- •Performance tuning
- •Query optimization
- •Storage optimization
- •API optimization
- •Configuration review
Security & Compliance
Ensure security, privacy, and regulatory compliance. Protect your nonprofit's data.
Included:
- •Security audits
- •Access control review
- •Compliance monitoring
- •Data protection
- •Security incident response
Analytics & Reporting
Generate insights from your system usage. Understand adoption and ROI of your investment.
Included:
- •Usage analytics
- •Adoption metrics
- •Performance reports
- •Cost optimization analysis
- •ROI reporting
Service Tiers
Choose the right level of support for your organization.
Essential
Core support and monitoring
- Business hours support (9-5 EST)
- Basic system monitoring
- Monthly optimization reviews
- Security patches
- Help desk ticket management
- Quarterly business reviews
Why choose:
- • Budget-friendly
- • Good for smaller nonprofits
Professional
Comprehensive support and optimization
- 24/5 support (business hours)
- Advanced monitoring
- Bi-weekly optimization reviews
- Proactive performance tuning
- User training programs
- Monthly business reviews
- Custom reporting
Why choose:
- • Most popular
- • Best value
- • Recommended for most
Enterprise
Premium support and strategic partnership
- 24/7 support with dedicated account manager
- Real-time monitoring and alerts
- Weekly optimization and strategy sessions
- Advanced enhancements and customizations
- Comprehensive training program
- Weekly business reviews
- Strategic roadmap planning
- Priority feature implementation
Why choose:
- • Premium support
- • Strategic partnership
- • For mission-critical systems
Why Managed Services?
Focus on your mission while we handle the technology.
Reduced Risk
Proactive monitoring catches issues before they become problems. Minimize downtime and data loss.
Lower Total Cost
Predictable, budgeted costs. Avoid expensive emergency support and system failures.
Better Performance
Continuous optimization ensures fast systems. Improved user satisfaction and productivity.
Faster Support
Expert help when you need it. Faster issue resolution and minimal disruption.
Security & Compliance
Stay secure and compliant. Regular audits, patches, and monitoring keep your data safe.
Strategic Partnership
Beyond support, we become a strategic partner in your technology success and growth.
Impact By The Numbers
Results from nonprofits using our Managed Services.
System Uptime
Average uptime for organizations using our managed services
Average Response Time
Fast expert support when issues occur
Cost Savings
Organizations save vs internal IT departments or emergency support
Hours Freed Per Week
Staff time recovered from managing technology
Issue Prevention Rate
Proactive monitoring prevents most issues
Client Satisfaction
Average rating from organizations we support
Ready to Offload Technology Management?
Let's discuss how Managed Services can free your team to focus on mission while we handle the technology.